FAQs

Available shipping options and delivery times vary based on when your order is placed, and the shipping address.

We are happy to offer Ground and Expedited Shipping options for the 48 contiguous states.

We also deliver to Hawaii, Alaska, and Puerto Rico.

Fragrances are not eligible for expedited shipping.

Orders are processed on business days (Monday-Friday, excluding holidays).

For Standard orders, the estimated delivery time by our carriers starts after a 2-day processing time.

For Expedited orders – 2^nd Day and Next Day Air, the estimated delivery time starts on the same business day if your order is placed by 12 PM ET or on the following business day.

For all shipping options, shipments are delivered on business days only.

Ground orders are processed within 2 business days (Monday to Friday). 

Expedited Orders (Next Day Air or Second Day Air) placed before 12 PM ET are processed the same business day if placed before 12 PM ET (Monday–Friday), or the following business day if placed after.

You will receive an order confirmation email shortly after placing your order. 

Items may ship separately based on availability. 

A shipping confirmation email with tracking details will be sent once your order is picked up by our carrier. Tracking may take 24–48 hours to update.

Stetson.com is a web store based in the United States and we do not ship to other countries. 

Please visit our international websites for opportunities to shop for STETSON products in your region. 

Stetson Japan: https://www.stetsonhats.jp/

Stetson Europe: https://stetson.eu/

Stetson Australia: https://stetsonaustralia.com.au/

We ship to all 48 contiguous states, Hawaii, Alaska and Puerto Rico. 

We do not ship to PO Boxes, APO, FPO or international addresses at this time. 

We are happy to offer a Free Ground shipping option for all orders over $99.

A $10 shipping fee applies to orders below $99.

Free standard ground shipping applies to orders over $99 in value (after discounts and before taxes) in the 48 contiguous states and does not apply to Hawaii, Alaska, or Puerto Rico.

Our fulfillment center is set up to process orders as soon as possible. 

What is Shipping Protection?

Shipping Protection is an optional service available at checkout that helps protect your order if it is lost, stolen, or damaged in transit.

If Shipping Protection is selected, your order confirmation email will indicate that it was added to your order.

How do I report a delivery issue if I selected Shipping Protection?

If your order is lost, stolen, or damaged in transit and you selected Shipping Protection at checkout, please Contact Us within 7 days of the delivery issue.

Once we receive your request, we may ask for photos or other documentation needed to evaluate your case.

After review, we will determine the appropriate resolution, which may include a replacement, refund, or other remedy. Our support team typically responds within 1–2 business days.

How much does Shipping Protection cost?

The cost of Shipping Protection is calculated at checkout and varies based on your cart value.

Shipping Protection is non-refundable once your order has shipped.

If your order is canceled before shipment, the cost of Shipping Protection will be refunded.

We accept:

• Credit Cards such as Visa, Mastercard, Discover, and American Express.
• Gift Cards purchased on Stetson.com
• Online wallets such as ShopPay, PayPal, Apple Pay, Google Pay
• Installment services: Klarna, ShopPay

When paying by credit card, your name and billing address must match the address on file with the card issuer or your order will be canceled.

All refunds will be issued back to the original form of payment.

Klarna and ShopPay Installments are services that allow you to pay for your order with multiple equal payments over a period of your choosing.

To use Klarna or ShopPay Installments simply proceed to checkout, and then choose Klarna or ShopPay as your payment method.

You will be directed to their website to register and provide payment details.

Depending on your purchase amount, there are several ways that you can pay for your order in installments.

After you make your first payment at checkout, and based on the installment payment option you selected, you will be charged either biweekly or monthly. You will be reminded by email and SMS text (if applicable) before each payment is charged to your card.

We are unable to split payment between multiple payment methods.

Exceptions:

When a gift card does not cover an entire purchase, you can use a credit card to pay the remaining balance at checkout.

Multiple gift cards may be used for the same transaction.

If your order was purchased with a combination of a gift card and a credit card, the refund will be processed to the gift card first, followed by the credit card.

Returns and Exchanges may be requested within 30 days of delivery.

We accept returns on all products purchased from stetson.com, with the exception of fragrances and gift cards.

To obtain your prepaid return shipping label, start your return.

Returns are free for boot purchases. 

For apparel and hats, a $10.00 fee will be deducted from your refund total to cover return shipping costs. If you request multiple returns for the same order at different times, a $10.00 fee will apply for each return label issued.

Refunds are issued in the original form of payment and do not include delivery fees.

We are also happy to offer free exchanges on boots and apparel for all purchases, in case the item you purchased does not fit. Hats may not be exchanged. 

To request an exchange, start your exchange, select the desired size and use a prepaid shipping label to return the original item.

For Exchanges and Returns: 

• Items must be returned unworn, unwashed, with the original tags attached
• Items shipped in Stetson branded boxes must be repacked and shipped as received
• Items purchased at www.stetson.com cannot be returned or exchanged at any other participating retail store or online store that offers Stetson merchandise
• We cannot accept items that were not purchased at www.stetson.com

To obtain your prepaid return shipping label, start your return.

You may also use the shipping method of your choice and purchase your own shipping label. 

Please include your packing list and a detailed reason why you are requesting a refund and ship to:

Stetson.com Returns
16456 AIRPORT CIR STE 200
AURORA, CO 80011

Our return process includes the creation of a prepaid return label.

Boots: We offer free return shipping for all boot purchases.

Other Items: A $10.00 fee will be deducted from your refund total to cover return shipping costs.

You can track your return shipment at any time using the tracking link in your return request confirmation email. 

Once your return has been delivered to our distribution center, your refund is issued within 7-10 business days. You will be notified via email once your return has been processed.

Please note your banking or credit card institution may require additional days to process and post your refund amount to your account. It may take up to 2-7 business days for your credit to appear on your bank account.

Items purchased at www.stetson.com cannot be returned or exchanged at any other participating retail store or online store that offers Stetson merchandise. 

We cannot accept returns on items that were not purchased at www.stetson.com.

We are happy to offer exchanges on boots and apparel for all purchases, within 30 days of delivery, in case the item you purchased does not fit.

At this time, we only allow exchanges for a different size. 

To request an exchange, start your exchange, select the desired size and use a prepaid shipping label to return the original item.

If you wish to request an exchange, for a different style, you can start a return. 

If you would like to exchange an item that was damaged in transit, please contact us.

You will be required to submit pictures so our team can better assist with your request.

At the moment, we are not offering exchanges on hats.

If you would like to exchange a hat that was damaged in transit, please contact us.

You will be required to submit pictures so our team can better assist with your request.

We will be shipping the exchange item you requested as soon as the item you are returning has been picked up by our carrier.

Your item will ship using ground service and should deliver within 5-7 business days.

We allow exchanges for a different size for apparel and boots.

When you start your exchange request, please indicate the reason for your exchange.

A list of available sizes for this style will appear, so you can select a different size.

To request an exchange, start your exchange, select the desired size and use a prepaid shipping label to return the original item.

At the moment, we are offering exchanges for the same style in a different size only. 

If you wish to purchase a different style you can start a return and place a new order.

To request an exchange, start an exchange, select the desired size and use a prepaid shipping label to return the original item. 

Once you've chosen your style, you'll need to know your hat size to achieve a secure, comfortable fit. As a rule of thumb, your Stetson should be reasonably snug so that a light wind won't blow it off your head, but not be so tight as to cause discomfort or distraction. Here are two techniques to get the perfect fit.

Option 1: The Measuring Tape Method

Start with a measuring tape (or a piece of string you can measure later), and wrap it around your head, placing it where your hat will sit - typically, at the middle of your forehead and about 1/8" above your ear. Hold the tape firmly, but not uncomfortably tight. Find your size using the chart below. If your measurement falls between sizes, order a size up; you can always add a bit of padding in the sweatband to achieve the perfect fit.

Option 2: The Snapback Trick

A slightly less accurate, but convenient alternative is to grab a snapback hat, and map your most comfortable fit to the chart. As with the above technique, if your measurement falls between sizes, order a size up. You can always add a bit of padding in the sweatband to achieve the perfect fit.

All Stetson hats fit true to size, unless otherwise noted. 

Taking an accurate measurement should help you find a hat that fits comfortably. 

If you have additional questions or concerns regarding size and fit, you can contact us.

We want to make sure your Stetson fits as perfectly as possible. 

If you ordered the wrong size, see our Returns & Exchanges policies for more info. 

Many of our fur felt and straw hats have a number followed by an X, such as 4X, 6X and up to 1000X. 

There is no industry-wide standard for how the “X” factor is calculated. At Stetson, the specific criteria behind our “X” designations are proprietary and have been refined over generations. Each hat company determines its own scale, so when you see “X” ratings from other brands, understand that these ratings are not comparable to Stetson’s.

In felt, it is determined by the percentage of furs used in making the hat body. We use beaver, mink, chinchilla and other animal fur to make bodies. The mixture of which furs we use determines the X's.

In straw, the X's are also determined by the body used to make the hat. The tighter the weave, and the narrower the straw reed used to make the hat, the better X quality is marked in the hat.

The size of a fur felt hat cannot be increased. 

A hat retailer may be able to stretch it slightly, but over time, it will return to its original size. A fur felt hat can be taken down up to one full size by a proper hatter. 

A hat that’s one size too large can be sized down with the addition of foam or cork hat sizers. 

Thin foam weatherstrip tape, or paper towel also works well to achieve a more secure fit. 

We like to say that quality takes time. 

Due to the handcrafted nature of our hats, demand can occasionally overwhelm our supply. 

When you visit the product page of the style you like, and your size is not available, you can sign up to receive a 'Back in Stock' notification.

When your size is back in stock, you will receive an alert by email.

Our legendary hats are crafted to last. 

With proper care, they’ll do just that. Our felting process yields hats of impeccable durability that are designed to resist the elements and hold their shape. 

Each hat also develops an attractive patina over time that will reflect the life of its wearer. 

Here are a few pro tips that will help you keep your Stetson in the best shape longer.

• Store your hat upside down on its crown, on a clean surface or in a hat box to keep the brim from flattening out. We now offer a travel hat case along with a premium hat case. 
• Avoid exposing your hat to the heat from car windows, radiators, lamps, stoves, and enclosed cars in the summer. The combination of the heat and perspiration will shrink the sweatband.
• To put on or remove your hat, hold the brim in front and back, handle the crown as little as possible.

Your hat will last a lifetime while following these important instructions.

To clean your hat, remove dust and loose dirt with a soft brush. Start at the left side of the hat and brushing counter-clockwise. 

We suggest using the proper brush for felt hats. 

A light-colored brush for light-colored hats and a dark-colored brush for a dark-colored hat. 

You can also use a mild soap solution such as Woolite and water and a very soft brush or try baby wipes. The hat needs to dry at room temperature.

Should a light-colored hat become spotted with water or grease, use talcum powder or cornstarch to soak up excess and avoid using any kind of liquid cleanser. 

For more substantial stains, we recommend only using the services of a reputable, professional hat cleaner. 

Remember: your Stetson belongs to you, and it showcases your unique style and the experiences you've had. The natural effects of regular use can contribute a great deal of personality to your beloved hats. Therefore, unless it significantly detracts from your personal taste, you should embrace the opportunity to proudly wear a hat that bears the marks of wear.

The liner inside of your hat is not meant to be sewn in, so that it can be removed, replaced or cleaned.

Store your felt hat upside down on its crown, on a clean surface or in a hat box to keep the brim from flattening out. We now offer a travel hat case along with a premium hat case. 

Avoid exposing your hat to the heat from car windows, radiators, lamps, stoves, and enclosed cars in summer. 

The combination of the heat and perspiration will shrink the sweatband. 

To keep perspiration from penetrating the fur felt, occasionally turn down the leather sweatband so it can dry out.

If your hat gets wet, shake off the excess water, and turn down the self-conforming leather sweatband which will keep the brim from touching the surface you laid your hat on. 

This will allow the hat to dry naturally.

While the hat is wet, don’t place it near heat, like a radiator or lamp. Excessive heat exposure while the hat is wet can reactivate the felting process and result in shrinkage, creating an uneven surface in the shape of your hat.

To properly put on your hat, lightly hold the brim in the front and back between your index finger and thumb. 

While it is common (and fully acceptable) to remove your hat by the crown in public as a sign of respect, you’ll want to handle the crown as little as possible. Doing so will increase the lifespan of the hat. 

When placing it on your head, position the sweatband at the front of your forehead, pull it back, and lift it slightly above your eyebrows. This helps keep your hair in place when needing to remove your hat.

We craft our signature Open Road in a few variations. 

You can learn more about all of them in our Guide to the Open Road. 

The two most popular styles, our 6X and Royal Deluxe share the iconic Open Road silhouette, but are crafted with different fur felts and finishes that give them their unique characteristics. 

The more rugged Open Road 6X has a substantial feel, a stiff finish and offers a more secure fit. 

The somewhat dressier Open Road Royal Deluxe has a soft, supple feel, a flexible finish and more forgiving fit. 

Because of the flexible finish, the Royal Deluxe has a brim that can be snapped up or down—which is perhaps its key distinction.

3 quarts, actually. 

The phrase is believed to have come from the Spanish word galón, a braided leather hat band and early cowboy hats had crowns large enough to stack ten galóns on.

Yes, most of our fur felt and straw hats are proudly handmade in the U.S.A. and are marked as such.

Our legendary hats are woven into the fabric of American culture, spotted in the Wild West and the White House - and of course, in countless films and TV shows. 

Our cowboy hats, fedoras, Open Roads and more have starred in more Westerns, film noirs, screwball comedies and adventure pictures than we could ever catalog. 

But we’re always happy to help identify a style. Visit the Contact Us page for more details.

Stetson has been around since 1865; therefore it is very difficult to provide information such as value, age, or style name for vintage items. 

There have been many books written about the Stetson hat over the years. 

We recently launched a book "Stetson: American icon", bringing together 160 years of history of our beloved brand. 

We also recommend Stetson Hats and the John B. Stetson Company by Jeffrey B. Snyder, as well as two books by Debbie Henderson: Hat Talk and Cowboys & Hatters: Bond Street, Sagebrush, & The Silver Screen.

Our hat registration process focuses on 100X quality fur felt hats. 

When you purchase a hat of this quality, a certificate of registration is included in the box where your hat is encased. 

Therefore, you do not need to register your hat and we encourage you to keep your certificate of registration. 

Stetson was founded in Philadelphia, PA in 1865, by John B. Stetson. 

The son of a New Jersey hatter, he used his knowledge of the family trade while trapped in a Rocky Mountain rainstorm in 1863 to craft his first prototype for himself, which he soon sold to an admiring stranger for a five-dollar gold piece. He moved back east, and two years later founded his namesake company, selling hats that would soon become internationally recognized for their quality and craftsmanship.

You can learn more about his life on Stetson Stories here, as well as explore 160 years of Stetson history, craftsmanship, and culture in our in-depth company timeline and our first-ever coffee table book, Stetson American Icon.

Our founder, John B. Stetson is credited with creating what we know as the modern day cowboy hat.

In the late 1860s, he introduced the Boss of the Plains. It was his first-ever original design, with a tall open crown and a wide brim that fended off the elements. The “cowboy hat” as it became known, soon became the inextricable symbol of the American West.

Today, we craft the finest Western hats in honor of his legacy. 

Certain products available on our site may expose you to chemicals including lead, bisphenol A, phthalates or cadmium, which is known to the State of California to cause cancer or birth defects. For more information, go to www.p65warnings.ca.gov.

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